We want your order to arrive correctly and in good condition. Because tobacco products are regulated and hygiene-sensitive, returns are limited and must be handled carefully.
Change of Mind
We generally cannot accept returns for change of mind once an order has been dispatched, especially where sealed packaging has been opened, damaged or tampered with.
Incorrect or Damaged Orders
If your order arrives damaged, incomplete or different from what you ordered, contact us as soon as possible with your order number, photos of the parcel and photos of the affected items. We will review the issue and advise the next step.
Return Conditions
Where a return is approved, items must be unused, unopened and in their original condition. Do not send products back without first contacting Bushroo and receiving return instructions.
Refunds and Replacements
Approved refunds or replacements are assessed case by case. Refund timing may depend on your payment provider. Shipping fees may not be refundable unless the issue was caused by our error.
Order Cancellations
If you need to cancel an order, contact us immediately. We can only cancel an order if it has not already been packed or dispatched.
Contact
For return support, email info@bushroo.com or contact WhatsApp +61 451 126 949.