Who can order from Bushroo?
Bushroo is intended only for adults of legal smoking age. Do not use this website or place an order if you are under the legal age to purchase tobacco products in your location.
Where do orders ship from?
Orders are packed from our Australian warehouse and shipped with tracking where available.
How long does delivery take?
Delivery estimates begin after dispatch. Western Australia orders may take around 2-3 business days, while East Coast orders may take around 3-5 business days. Carrier delays can happen, especially during busy periods.
Will I receive tracking?
Yes, tracking details are provided after dispatch where available. Use the tracking link to follow delivery progress.
Can I change my address after ordering?
Contact us immediately if you notice an address mistake. We can only help before the order has been packed or dispatched.
Can I return tobacco products?
Returns are limited because tobacco products are regulated and hygiene-sensitive. Please review our Returns Policy and contact us before sending anything back.
What should I do if my order is damaged or incorrect?
Email us with your order number and clear photos of the parcel and items. We will review the issue and advise the next step.
How do I contact Bushroo?
Email info@bushroo.com or message WhatsApp +61 451 126 949.